Lynda Housley - State Farm Insurance Agent

Melanie M 

on BBB

2 years ago

The company is terrible. They refused to cover anything on our house. I don't understand why we have homeowners insurance with them. Our claim handler never replied and failed to do his job. The company sent out a third-party company to inspect, and the inspector didn't know our dwelling. How can you help someone out with no information? We have been customers for 11 years and seriously considering switching to anyone else. 

Shuja V 

on BBB

2 years ago

Statefarm is completely mishandling my home insurance policy and it's infuriating! I've been a loyal customer for over 15 years, and now they're refusing to approve my entire claim. One agent initially approved it, but then it got shot down by another agent, Sarah K******. It's been over three months, and the claims agent is denying a reinspection, insisting that the hail damage is just wear and tear—even though they're covering partial roof damage from hail. We've submitted evidence time and time again, yet they keep shifti... read more

Gail W 

on BBB

2 years ago

Worse company to work with. They will not speak to you in person , they only send emails. When you call to talk with an adjuster they keep switching you the initial call with voice message. Then you wait on hold for about 45 minutes but the claim adjuster assigned to your case will never answer the phone and will not call you back. The lady handling my case is Alpha T***** and she WILL NOT SPEAK WITH US OR RETURN OUR CALLS. 

oma b 

on BBB

2 years ago

State farm to get a certificate of insurance takes two weeks. I worked with other company and never heard of anything like this. I usually get it the next day. Don't recommend state farm in the Orlando office. They are never in the office and no one answer the phone. HORRIBLE SERVICE. I'm shopping for new insurance and don't want to hear anything from state farm. 

Jenie K 

on BBB

2 years ago

I was dropped today because of glass claims. GLASS! I live in FL, a state that has extreme temperatures. This caused my windshield to crack a few times. Not a little crack, but ‘across the windshield’, illegal to drive with, cracked. They see my claims, that were made over a year and a half period, as a risk to them in the future. I have a clean driving record! So, State Farm is telling me, with these actions, that it is more beneficial for them if I drive illegally, and risk getting pulled over and receiving a fine, than co... read more

Raegan H 

on BBB

2 years ago

If I could give zero starts I would. State Farm is an absolutely awful insurance company. In over 5 years of paying insurance totaling nearly $10,000, I finally had to submit a claim as someone attempted to steal my car and caused significant damage. The insurance company demanded the dealership use used parts, but were not available for approval for ordering said parts. Since then, they have approved random parts at different times causing significant delay in repairs. My car has been at the dealership for an entire month w... read more

Rita B 

on BBB

2 years ago

We had a driver that had an accident back on February 4, 2024. We filed our claim and followed normal protocol when filing this insurance claim. This has by far been the WORST experience we have ever had with an insurance company not to mention the amount of money we have lost with our truck being down and by State Farm dragging their feet with our claim. We are a small business with fleet vehicles and have other vehicles on our policy. We made several attempts contacting our claims adjuster and had no luck getting responses... read more

Tammy S 

on BBB

2 years ago

Was in a car accident this past July clearly wasn’t my fault I had 3 different claim agents passing the buck not one person called me. They found me liable without a police report didn’t even have the correct street it happen on. I called corporate office to make a complaint then I filed a complaint through my state (NC) when I asked to hear the recording they said we don’t have one she just had it in her notes lies is all it was 1 month and 2 weeks later she wants to have a recording of what happened I simply told her that ... read more

Misty H 

on BBB

2 years ago

Absolute terrible claim process !!!! My loan officer won’t loan to State Farm customers.