Lynda Housley - State Farm Insurance Agent

Chuck P 

on BBB

2 months ago

I have had State Farm insurance for 44 years. Never let my policy lapse. Now they are running my credit to determine what my payment should be. NEWS FLASH. You pay in advance for insurance. You are getting nothing on credit. My credit with State Farm should be stellar. And now that’s not enough I have been notified that my ex wife’s credit is being ran to determine what my new rates will be. 

Navi P 

on BBB

2 months ago

I was with Tou Lee State Farm agent for several years. They dropped my umbrella policy without reason and increased my homeowner policy by $1000 in 6 mths without an explanation. the agent told me to find another insurance company since State Farm is not as reliable as before without trying to assist in providing coverage at better price. 

brooke s 

on BBB

2 months ago

We have been loyal customers to State Farm for both home and auto for 14 years. Today that changes. My husband was in an accident, it was the other driver's fault. They too have State Farm, unfortunately. When the adjuster called and made my husband an offer, they used deceptive language to get him to agree, and then changed it to something completely different. They said they don't have a recording of the call where he was deceived, but the agreement is binding. They will not get another dime from my family. I pray they go ... read more

Barbara P 

on BBB

2 months ago

Take the one star and ignore it cause you deserve a 0. My experience with State Farm at first was pleasant the office I dealt with in the representative I dealt with when I first got my insurance was the best acted like they cared about their customers. I felt positive about this company. but than I had to file a claim …. I had been driving the toll road on my way back from ********* ******with my Granddaughter in the car and my husband who just had spine surgery when a semi had lost the tarp in front of my car and another v... read more

Yolanda S 

on BBB

2 months ago

One of their policy holders hit my car. The whole experience left much to be desired. The lack of communication from this company needs to be studied. I had to initiate every call follow up and all. The total loss rep Zack or whatever his name is acts so nonchalant about everything he does not care about communication at all. 

Vargas V 

on BBB

2 months ago

I had a bad experiencie wiht your roadside asistance I had to wait 4 and half hours for the Tow truck to arrive . this is not the first time .You always make excuses that the driver got Lost .that is very strange because nowadays everyone uses technology and GPS no one gets lost. 

Frank B 

on BBB

2 months ago

I had a legitimate flood in my house (Water filter in refrigerator cracked and leaked all night). We took plenty pictures and moisture readings of the damaged floor (which was a little over one year old) and walls prior to ripping anything out. We also ran around a dozen dryers for approximately 1 week. We sent all pictures to State Fam who rejected the entire claim. They claimed I should not of removed the damaged areas. Instead leave it in place until they could come out to inspect it. Their logic was for my wife (Who suff... read more

Brian J 

on BBB

2 months ago

????? – Disappointed with State Farm's Handling of Accident Repairs I was not a State Farm customer—the driver who hit me was insured by State Farm, and the accident was not my fault. My ***had never been involved in an accident until their insured driver damaged it. What I found most frustrating was State Farm's refusal to pay for OEM (Original Equipment Manufacturer) parts. Instead, they preferred used and aftermarket parts to repair my vehicle. I was even told that if I wanted OEM parts, I would have to pay the difference... read more

Gus S 

on BBB

3 months ago

I have been a clients of State Farm for a little over 8 years and never had a claim…we had a pipe burst recently underneath our kitchen floor and they have been trying everything not to participate in any way shape or form to help resolve the issue. My suggestion would be not to go with State Farm since they are terrible in customer service and experience.