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Ray's Collision Services
- Auto Repair
- St. Augustine, FL
About this business
Location details
2069 Wildwood Dr., St. Augustine, FL, 32086, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
2.5 Star : Likely to Recommend For cosmetic repairs they did a top notch job. I'm not sure if mechanical is their area of expertise. I called 3 times during the repair process to inquire about the engine turning off and how that was my main concern. No one seemed to want to be bothered with that. 0.5 Star : Repair Quality When I brought the car in the check engine light was on and the car turns off when idle. They did a great job with the cosmetic repairs but the check engine light is still on and the car just turns off anyt... read more
5 Star : My Experience 1 Star : Likely to Recommend 2 Star : Repair Quality Could not estimate a finish date. Left tape, paper and sponge material in the fuel access panel. 3.5 Star : Customer Service 3.5 Star : Returned Clean
2.5 Star : Likely to Recommend I would HIGHLY recommend your service with the caveat that the only they should work with is Boe 4.5 Star : Repair Quality 0.5 Star : Customer Service Working with Boe the first time was a delight and a big part of returning to Ray's. Working with Victor was a close to a nightmare, started out fine ended with my disrespect for the quality of his service. At the original visit Victor was told that the rear backup light went out shortly after the first time the vehicle was in and was asked to rep... read more
0.5 Star : Likely to Recommend 0.5 Star : Repair Quality Constantly lied to in regards to the completion of my vehicle repairs, my vehicle was in the possession of Ray’s collision for 19 days from for a repair that was only supposed to take 9 days, taking into consideration of unexpected issues. according to the estimates from 4 body shops and techs, should not have exceeded 12 hours for labor purposes. I was led to believe that my parts were going to be REPLACED NOT REPAIRED.. as I called the adjuster and the body shop, I r... read more
0.5 Star : Likely to Recommend 2 Star : Repair Quality The initial job was good, not happy an employee mistakenly caused damage to the car. But i appreciate being told it happened and was fixed. 2.5 Star : Customer Service Was told my car was being picked up Tuesday afternoon. Called twice and was told truck was on the way at 430 pm. No one arrived until the next morning. 5 Star : Returned Clean
0.5 Star : Likely to Recommend The worst customer service ever. 0.5 Star : Repair Quality The worst communication skills I have ever dealt with a service company. 0.5 Star : Customer Service I had to call them continually to find out what was going on. John Hunter was my rep and he knew nothing about what it was going to take to fix the car. He never returned my calls on a timely basis. 3 Star : Returned Clean
0 Star : My Experience After 2.5 weeks of my Chevrolet Suburban being at Rays Collision only 3 hours of work was put into my vehicle. Due to this I am very close to paying out of pocket for my rental. I ended up transferring my car to a different collision center. They had to reorder parts but somehow repairs have already begun. I have always used Rays Collision when I have needed repairs, but I am definitely disappointed with my repair experience this time. I am not sure if I will being using Rays Collision in the future. 0... read more
2.5 Star : Likely to Recommend Neutral on this because I would’ve taken it to the Chevy dealership bodyshop but Progressive had me take it to Rays. 3.5 Star : Repair Quality Items that were noted when first turned in were not completed when I was told the car was ready for pickup. So it had to go back to the Chevy dealership to get completed. 3.5 Star : Customer Service Too many people involved and some were not abke to answer questions because they werent the ones dealing with the repair and didnt have answers. 2.5 Star : R... read more
0.5 Star : Likely to Recommend Unethical business practice due to lack of transparency 2.5 Star : Repair Quality This rating is for back end insurance claim. The majority of the remaining survey responses relate to additional work I intended to have completed at Rays until the lack of transparency in terms of cost for the real estimate occurred. See additional responses for specifics. 0.5 Star : Customer Service Estimate doubled! Quoted 2800, when they took a further look at the truck repair price increased to 5900. Was not ... read more
Frequently asked questions about Ray's Collision Services
How is Ray's Collision Services rated?
Ray's Collision Services has a 4.8 star rating with 2,482 reviews.
When is Ray's Collision Services open?
Ray's Collision Services is closed now. It will open at 8:00 a.m.