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Ray's Collision Services
- Auto Repair
- St. Augustine, FL
About this business
Location details
2069 Wildwood Dr., St. Augustine, FL, 32086, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
0.5 Star : Likely to Recommend 1.5 Star : Repair Quality 0.5 Star : Customer Service 0.5 Star : Returned Clean
2.5 Star : Likely to Recommend Like I said the workmanship was flawless 2.5 Star : Repair Quality The work that was done is flawless, however I was never contacted and told the status of my vehicle I was only told after I called to inquire about status that my vehicle was ready after two weeks 2.5 Star : Customer Service 2.5 Star : Returned Clean
0.5 Star : Likely to Recommend I was very disappointed as explained on page 1 5 Star : Repair Quality The repair came out fine however I am very disappointed that they don’t check the parts for damage before I bring my drive able car in for repair. I expected to pick my car up in 10 business days. Day #9 they call to tell me a headlight is damaged and has to be reordered 4 weeks later the part came in. I have been paying for a rental car now for 6 weeks when it should have been 2. Then there was a problem with programming so... read more
0 Star : My Experience 1. You lost our initial reservation. We showed up For dropping the car off, but you forgot to re- cord appointment. 2. Wrong parts we’e order for head lights twice. 3. Months went by with no follow up. I had to go To your garage 2-3 times to follow up or my Lexus would still be on your back lot. Conclusion: Car looks great. Almost like new! But follow up while the car was under your control Could have been much better. 5 months is a long time. Chuck 2721 Harbor Court St Augustine, Fl 32084
2.5 Star : Likely to Recommend I don’t know 1.5 Star : Repair Quality Body repair was great, but customer service was terrible. Had to keep calling to see what was going on and they didn’t finish hooking up my rear lights so almost got a ticket 1 Star : Customer Service Waiting three times as long as the guy said, which I get with material issues but when I have to keep calling to see what’s going on. I would just get told I’d get a call back and never did 5 Star : Returned Clean
0.5 Star : Likely to Recommend 1 Star : Repair Quality Keep car 4 weeks . Also extra charged which includes Lexus smyb and new grill. No effort to find used one on junk cat. Nothing happened to my car if man in charge of my Vechile. Should have someone oversee the repair in persons absence. Would call And they said .I would receive a call about status of vechile. No calls back.I did get. Call to let me know about extra price of repair. 1 Star : Customer Service 4.5 Star : Returned Clean
0 Star : My Experience I was extremely disappointed upon picking the car up after repair. The car was not clean making it difficult to see what the repair work looked like and there were new blemishes on the passenger door that WERE NOT THERE BEFORE I dropped off the car for repair work.. Victor tried to tell me that these were there before but I know for a fact that they were not. I am very particular about my car’s appearance and would have definitely noticed these blemishes which Victor said was overspray or body filler. ... read more
0 Star : My Experience I took my vehicle to Ray's after hitting an object in the road that damaged the radiator and front end. More than 3 months and $6500 later, they told me I needed to have it towed to another mechanic, that it was "too complicated" and the vehicle was still not drivable. 0.5 Star : Likely to Recommend 0. This has been a nightmare of an experience. If you are only a body shop, don't accept a vehicle you know needs mechanical repairs. It was towed there, he knew it was not drivable. 0.5 Star : Repair Quali... read more
0.5 Star : Likely to Recommend 0.5 Star : Repair Quality You total loss my truck and don't call me to tell me you released it to tow with out my release and I had to go to north Jacksonville to get my tag and personal stuff out of it 0.5 Star : Customer Service 0.5 Star : Returned Clean
Frequently asked questions about Ray's Collision Services
How is Ray's Collision Services rated?
Ray's Collision Services has a 4.8 star rating with 2,482 reviews.
When is Ray's Collision Services open?
Ray's Collision Services is closed now. It will open at 8:00 a.m.