Lynda Housley - State Farm Insurance Agent

Brian H 

on BBB

2 years ago

I am at a complete loss. Their slogan is "Like a good neighbor, State Farm is there." I received no help on a claim of car damage to which I was the victim but State Farm claimed it was my fault going against the police report and then guess what...they want me to pay an extra $2000 to my insurance policy to which they only paid $190 to the other party. FYI....no damage to my car. This is horrible. I do not understand that if you pay for insurance and then on a claim of $190 my rate goes up $2000? According to the auto polic... read more

Kathleen H 

on BBB

2 years ago

If I could give zero stars, I would. Was just informed by state farm that they will not renew my insurance policy because of my son's "driving record". This record includes no moving violations or tickets of any kind. It does include two roadside assistance claims over a 2-year period for his 1999 Toyota Corolla. A service for which we pay extra on the policy. They also point to an "accident" he had. This incident was a bumper tap at a stop light. There were no police called, no tickets written, no damage done to either vehi... read more

Teresa A 

on BBB

2 years ago

This is in review of Matt Roe State Farm in Syracuse, NY. Carrie M. J*****-Salisbury is one of the most unprofessional people I have ever dealt with. Apparently there is no one nationally to talk to regarding me being shorted money after a policy cancellation. Sure, I’m technically not a customer anymore, but having to chase down my money is a bad way to do business. Additionally, it is well noted on social media (R*****) that State Farm regularly shorts customers on payment in hopes they don’t look to carefully/go on a wild... read more

Cody N 

on BBB

2 years ago

State farm is absolutely terrible left me stranded w a flat tire for hours nobody would help me. there offices never returned my 12 phone calls as there only open mon-thurs for a short time when I called the agent Amanda would not listen to my complaint as she continuously interrupted me w rude behavior I would never trust Jake Asbury state farm they are incompetent people 

Sylvia B 

on BBB

2 years ago

We’ve been with State Farm for approx. 40 years and until recently we’ve never had a problem. Let me preface by saying our agent and his staff are outstanding individuals who have assisted us in this issue in a very stellar manner. No complaints with them. We have paid our premiums on-line once we changed from snail mail without any issue until recently. It appears that State Farm had changed their billing system from using policy account numbers to billing account numbers of which we were not made aware. We paid our premium... read more

Patricia R 

on BBB

2 years ago

As I write this my parents home is in a state that I’m sure has to be unhealthy for everyone living there and has my parents stressed out which worries me because of there health conditions. My parents have paid for Insurance with this Company for over 45 years without ever putting in a claim for anything major anyways. At present moment my parents house has developed a hot water leak in the foundation and these people have yet to come and look it’s been over two weeks since they were first contacted about this. It makes me ... read more

Jeffrey P 

on BBB

2 years ago

Very disappointing when you have to work with them with respect to an auto clam. 

Heidi B 

on BBB

2 years ago

After being a customer for 36 years with no vehicle claims. In 2 years my son and husband both had an accident. They decided to drop me. I guess they are only good if you don’t file a claim. I was so upset that after all these years I was committed to State Farm and me as a customer that meant nothing. They are horrible and I would never recommend them to anyone! Like a Bad neighbor State Farm is not there!!!!!!!!!! 

Brent P 

on BBB

2 years ago

Terrible customer service. Company needs to be investigated for fraud and price gouging.