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Ray's Collision Services
- Auto Repair
- St. Augustine, FL
About this business
Location details
2069 Wildwood Dr., St. Augustine, FL, 32086, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
2.5 Star : Likely to Recommend 2.5 Star : Repair Quality Had scratches on the freshly painted door went over it with the representative outside I picked up the car a couple days late and gave notice the week before and the car was left outside so filthy I couldn’t even see how the job was done a little disappointed as to I’ve worked at Bozard for many years and we’ve always used you guys 5 Star : Customer Service 0.5 Star : Returned Clean
0.5 Star : Likely to Recommend 2.5 Star : Repair Quality Did not touch up paint on the tailgate. 1.5 Star : Customer Service Kept the vehicle a week longer then they needed causing me to pay out of pocket to cover a check they already had possession of. 2 Star : Returned Clean
0 Star : My Experience It took them 6 weeks to complete the work. They kept giving excuses and the main person I spoke to oh I didn’t get the parts or waiting on parts or wrong part and took them 2 weeks to get alignment and wheel. Will not be using your company or giving any recommendations
0.5 Star : Likely to Recommend 1.5 Star : Repair Quality 0.5 Star : Customer Service 0.5 Star : Returned Clean
2.5 Star : Likely to Recommend Like I said the workmanship was flawless 2.5 Star : Repair Quality The work that was done is flawless, however I was never contacted and told the status of my vehicle I was only told after I called to inquire about status that my vehicle was ready after two weeks 2.5 Star : Customer Service 2.5 Star : Returned Clean
0.5 Star : Likely to Recommend I was very disappointed as explained on page 1 5 Star : Repair Quality The repair came out fine however I am very disappointed that they don’t check the parts for damage before I bring my drive able car in for repair. I expected to pick my car up in 10 business days. Day #9 they call to tell me a headlight is damaged and has to be reordered 4 weeks later the part came in. I have been paying for a rental car now for 6 weeks when it should have been 2. Then there was a problem with programming so... read more
0 Star : My Experience 1. You lost our initial reservation. We showed up For dropping the car off, but you forgot to re- cord appointment. 2. Wrong parts we’e order for head lights twice. 3. Months went by with no follow up. I had to go To your garage 2-3 times to follow up or my Lexus would still be on your back lot. Conclusion: Car looks great. Almost like new! But follow up while the car was under your control Could have been much better. 5 months is a long time. Chuck 2721 Harbor Court St Augustine, Fl 32084
2.5 Star : Likely to Recommend I don’t know 1.5 Star : Repair Quality Body repair was great, but customer service was terrible. Had to keep calling to see what was going on and they didn’t finish hooking up my rear lights so almost got a ticket 1 Star : Customer Service Waiting three times as long as the guy said, which I get with material issues but when I have to keep calling to see what’s going on. I would just get told I’d get a call back and never did 5 Star : Returned Clean
0.5 Star : Likely to Recommend 1 Star : Repair Quality Keep car 4 weeks . Also extra charged which includes Lexus smyb and new grill. No effort to find used one on junk cat. Nothing happened to my car if man in charge of my Vechile. Should have someone oversee the repair in persons absence. Would call And they said .I would receive a call about status of vechile. No calls back.I did get. Call to let me know about extra price of repair. 1 Star : Customer Service 4.5 Star : Returned Clean
Frequently asked questions about Ray's Collision Services
How is Ray's Collision Services rated?
Ray's Collision Services has a 4.8 star rating with 2,598 reviews.
When is Ray's Collision Services open?
Ray's Collision Services is closed now. It will open at 8:00 a.m.