This profile has been claimed by the business owner or representative.
Ray's Collision Services
- Auto Repair
- St. Augustine, FL
About this business
Location details
2069 Wildwood Dr., St. Augustine, FL, 32086, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
0 Star : My Experience After 2.5 weeks of my Chevrolet Suburban being at Rays Collision only 3 hours of work was put into my vehicle. Due to this I am very close to paying out of pocket for my rental. I ended up transferring my car to a different collision center. They had to reorder parts but somehow repairs have already begun. I have always used Rays Collision when I have needed repairs, but I am definitely disappointed with my repair experience this time. I am not sure if I will being using Rays Collision in the future. 0... read more
2.5 Star : Likely to Recommend Neutral on this because I would’ve taken it to the Chevy dealership bodyshop but Progressive had me take it to Rays. 3.5 Star : Repair Quality Items that were noted when first turned in were not completed when I was told the car was ready for pickup. So it had to go back to the Chevy dealership to get completed. 3.5 Star : Customer Service Too many people involved and some were not abke to answer questions because they werent the ones dealing with the repair and didnt have answers. 2.5 Star : R... read more
0.5 Star : Likely to Recommend Unethical business practice due to lack of transparency 2.5 Star : Repair Quality This rating is for back end insurance claim. The majority of the remaining survey responses relate to additional work I intended to have completed at Rays until the lack of transparency in terms of cost for the real estimate occurred. See additional responses for specifics. 0.5 Star : Customer Service Estimate doubled! Quoted 2800, when they took a further look at the truck repair price increased to 5900. Was not ... read more
0.5 Star : Likely to Recommend 1 Star : Repair Quality Too Many Issues. 1 Star : Customer Service Almost 3 weeks to repair would lead me to believe I would have a perfect repair returned. 1 Star : Returned Clean
1 Star : Likely to Recommend 5 Star : Repair Quality 5 Star : Customer Service 4 Star : Returned Clean
1.5 Star : Likely to Recommend See previous comments 1.5 Star : Repair Quality Vehicle not finished when told it was. Work not completed satisfactory. When discussed with the manager I was assured that the owner would get with me. That was three weeks ago. Very disappointed 1.5 Star : Customer Service See previous comments 3.5 Star : Returned Clean
0.5 Star : Likely to Recommend 1 Star : Repair Quality You guys used an outside paintless dent removal guy and when I was told my car was ready I drove down 21 miles and the dents were still there and confirmed by your associate. When they called me back the next day to say it was ready again and I came down I asked the obese gentleman at the counter about getting reimbursed for my mileage and he said that prob wouldn’t happen. Then when I continued to share why I thought I should be ignored me to continued to prepare my pap... read more
0.5 Star : Likely to Recommend I would never recommend anybody to the shop. 0.5 Star : Repair Quality While in your care my car was crashed. After reading the police report we found out that we were notified the day after it happened by your shop which I find to be very responsible. 0.5 Star : Customer Service 0.5 Star : Returned Clean
0.5 Star : Likely to Recommend 2.5 Star : Repair Quality Truck battery was dead when I went to pickup the truck. They painted the bumper the wrong color and didn’t fix one of the blinker lights that I told them about prior to the repair. 5 Star : Customer Service
Frequently asked questions about Ray's Collision Services
How is Ray's Collision Services rated?
Ray's Collision Services has a 4.8 star rating with 2,598 reviews.
When is Ray's Collision Services open?
Ray's Collision Services is open now. It will close at 5:00 p.m.