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Vogel's Collision
- Auto Repair
- Rochester, NY
About this business
Location details
100 Winton Rd N, Rochester, NY, 14610, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 4:30 p.m. | |
| Tue | 7:30 a.m. to 4:30 p.m. | |
| Wed | 7:30 a.m. to 4:30 p.m. | |
| Thu | 7:30 a.m. to 4:30 p.m. | |
| Fri | 7:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
1.5 Star : Likely to Recommend 2 Star : Repair Quality 2 Star : Customer Service
0.5 Star : Likely to Recommend 2.5 Star : Repair Quality I have had a few issues, that I have been promised will be taken care of. They will have some touching up to do in the seams where the front and back seams of the doors close, they will also have to deal with all of the sanding dust inside the vehicle. 2.5 Star : Customer Service Although they have been cooperative, I felt and have been told they are short handed staff wise
0.5 Star : Likely to Recommend The communication was not very good 2.5 Star : Repair Quality 1.5 Star : Customer Service 3.5 Star : Returned Clean
2.5 Star : Likely to Recommend 3 Star : Repair Quality Body work was great quality, however when I picked up the car, it still needed more coolant, had an airbag light on the dash, and the a/c system needed to be charged. Also car wasn’t detailed, there was still a cloth on my dash like someone started and never got back to it. 4 Star : Customer Service
2.5 Star : Likely to Recommend 5 Star : Repair Quality 2.5 Star : Customer Service
0.5 Star : Likely to Recommend 1 Star : Repair Quality I was told the car would take 3 weeks to fix. After 1 week I was told all the parts were in. I felt "jerked around" being told it would be 1 more week 3 times only to show up and be told it would be yet another week. Maybe don't ask people ubering and taking the bus for more than two months, "how are you getting around?" unless you are prepared to return their car or provide a solution. I considered voicing my displeasure in person but at the time of pickup there was ano... read more
0.5 Star : Likely to Recommend 3.5 Star : Repair Quality My car was left with 9 miles till it ran out of gas. I know full well I did not give them the vehicle like that. Car was dusty on the outside. Plastic panel that covers the port that checks the computer codes was sitting on the passenger seat. Staff was not well with communication unless I called. 3 Star : Customer Service
2.5 Star : Likely to Recommend 4 Star : Repair Quality 5 Star : Customer Service
0.5 Star : Likely to Recommend 2 Star : Repair Quality I feel like I was a little tricked. Chose Vogel's because the estimate was much lower than my chosen shop and insurance wouldn't cover the difference. Then Vogel upped the cost to what my shop originally estimated. In all, it took almost 5 months to complete the job. 4 Star : Customer Service
Frequently asked questions about Vogel's Collision
How is Vogel's Collision rated?
Vogel's Collision has a 4.8 star rating with 1,265 reviews.
When is Vogel's Collision open?
Vogel's Collision is closed now. It will open tomorrow at 7:30 a.m.