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Vogel's Collision
- Auto Repair
- Rochester, NY
About this business
Location details
100 Winton Rd N, Rochester, NY, 14610, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 4:30 p.m. | |
| Tue | 7:30 a.m. to 4:30 p.m. | |
| Wed | 7:30 a.m. to 4:30 p.m. | |
| Thu | 7:30 a.m. to 4:30 p.m. | |
| Fri | 7:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
2.5 Star : Likely to Recommend I'll let you know when I get my car back 3 Star : Repair Quality I don't have my car back so I can't do this now. It's premature 2.5 Star : Customer Service My car is not done yet
0.5 Star : Likely to Recommend 4 Star : Repair Quality 0.5 Star : Customer Service Had to call multiple times to get a date to pick up my car. Left messages that were not returned. Was given 3 different pick up dates, they kept delaying the pick up. I had to go in person to get a date to pick up my car, which was two weeks after the original date. 4 Star : Returned Clean
0.5 Star : Likely to Recommend 2 Star : Repair Quality 3.5 Star : Customer Service
0.5 Star : Likely to Recommend 1 Star : Repair Quality My car was estimated to take 1-2 weeks for repair. It ended up being over a month. The worst part is the only reason I found this out was because I called many times to check in. There were zero courtesy calls to let me know my car would be taking longer than the expected time. Had that occurred with some acknowledgement from your team, I would have been much more understanding. With terrible communication and zero acknowledgment that this was your mistake, I will not be... read more
1.5 Star : Likely to Recommend 2 Star : Repair Quality 2 Star : Customer Service
0.5 Star : Likely to Recommend 2.5 Star : Repair Quality I have had a few issues, that I have been promised will be taken care of. They will have some touching up to do in the seams where the front and back seams of the doors close, they will also have to deal with all of the sanding dust inside the vehicle. 2.5 Star : Customer Service Although they have been cooperative, I felt and have been told they are short handed staff wise
0.5 Star : Likely to Recommend The communication was not very good 2.5 Star : Repair Quality 1.5 Star : Customer Service 3.5 Star : Returned Clean
2.5 Star : Likely to Recommend 3 Star : Repair Quality Body work was great quality, however when I picked up the car, it still needed more coolant, had an airbag light on the dash, and the a/c system needed to be charged. Also car wasn’t detailed, there was still a cloth on my dash like someone started and never got back to it. 4 Star : Customer Service
2.5 Star : Likely to Recommend 5 Star : Repair Quality 2.5 Star : Customer Service
Frequently asked questions about Vogel's Collision
How is Vogel's Collision rated?
Vogel's Collision has a 4.8 star rating with 1,259 reviews.
When is Vogel's Collision open?
Vogel's Collision is closed now. It will open tomorrow at 7:30 a.m.