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Shelby Mechanical, LLC.
- Plumbing
- Shelby Charter Twp, MI
About this business
Location details
51334 Oro Road, Shelby Charter Twp, MI, 48315, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:00 p.m. | |
| Tue | 8:00 a.m. to 4:00 p.m. | |
| Wed | 8:00 a.m. to 4:00 p.m. | |
| Thu | 8:00 a.m. to 4:00 p.m. | |
| Fri | 8:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The plumbing done caused the dishwasher to not work. The company stated that this was not ther fault.
Business response:
We hade to make multiple repairs at Dale Richardson’s home that day that required us to shut the water main down because the plumbing valves at the fixtures were so old they didn’t function. We received a call from Mrs (consumer name withheld per their request) a day or two after repairs were made informing us she wasn’t getting full water pressure at her dishwasher so we sent a plumber back out and he checked the water supply line to the dishwasher and found proper water pressure at that point. We explained to Mrs (consumer... read more
They sent me an inexperienced guy who spent an hour trying to fix my water heater by cleaning some part in the WH. They charged me $245 and the water heater is not fixed. They tried to sell me a new water heater for $1250. I had it replaced for $950 with another company. I wish I never called them. I waisted $245.
Business response:
Tarik, The technician that was at your home has been with us for over two years and spent his first year riding with a licensed plumber and is well versed in servicing water heaters. He made an attempt to service your water heater with no success and it soon gets to a point where it?s time to replace your water heater not service it due to the cost and how old your tank is. At that time we gave you a estimate to install a new tank and not charge for the service work we had preformed. You chose to get a cheaper water heater i... read more
Failed to correctly diagnose the nature of the problem costing me far more money than it should have. Very disappointing.
Gave a price of $145 over the phone charge me $235 when they came out.
Included in the bill there was a 25 dollar charge for home advisor? Wasn't aware of being charged for recommendation
Business response:
Mr. Russo, I do believe you may have confused this for a $25 off any service coupon. We do not charge our customers for Home Advisor connecting you to us. After speaking with you, you did state that the verbiage of how it was written on your invoice is what was confusing, and other than that, you were ultimately happy with our services. I will make sure in the future that our technicians will be clear on how that $25 off any service coupon is written on the invoice. Thank you, Shelby Mechanical Plumbing
Plumber broke the pipe to shower trying to fix one of the problems he was originally trying to fix. Total repair almost doubled, but I suppose these things happen in older homes. All other work was done very well.
They were extremely quick to call and came out the next day, I just feel that $400+ for unblocking a drain and installing a new faucet was a little too expensive...
The plumber was unable to complete the installation of my faucets due to physical issues discovered after starting the work. A different contractor completed the job without incident at 1/3 of estimate from Shelby.
Business response:
We are sorry to hear you were not satisfied with the estimate provided. We would have liked the opportunity to discuss any issues you might have had. Unfortunately leaving us a less than satisfied review is the first time of us hearing there was an issue. Our #1 priority is customer satisfaction, and had we been contacted of any issues, the outcome may have been different. Shelby Mechanical
The company offered late appointments so the technician came out around 8:00 and didn’t finish until 11:30ish
Frequently asked questions about Shelby Mechanical, LLC.
How is Shelby Mechanical, LLC. rated?
Shelby Mechanical, LLC. has a 4.8 star rating with 1,167 reviews.
When is Shelby Mechanical, LLC. open?
Shelby Mechanical, LLC. is closed now. It will open tomorrow at 8:00 a.m.