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Universal Heating and Cooling Company
- Heating & Air Conditioning/HVAC
- Rochester, NY
About this business
Location details
926 W. Main Street, Rochester, NY, 14611, United States
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There is a deaf old man who picks up the phone who is the owner's father. He mocks me while I was stating the reason for my call (submitting a work order) and he just cursed at me for no reason and calling my a ******* *******. Hire someone who can hear well and not someone who has hearing problems. Frustrate with that old man who picked up the phone. You will lose your business if you have him pick up the phone all the time.
Business response:
I was very sorry to hear of this, a few things had to do with his response. (These are not excuses, just reasons.) 1: He is slightly hard of hearing 2: The phone connection was not the best 3: You have a slight accent. All these things put together made him think you were a telemarketer. Luckily we did get your problem straightened away and did some great work for you. For the record, he is not the owner's father, he IS THE OWNER. He is 82 years old and finds answering the phone USUALLY satisfying in his otherwise unsatisfyi... read more
Frequently asked questions about Universal Heating and Cooling Company
How is Universal Heating and Cooling Company rated?
Universal Heating and Cooling Company has a 4.5 star rating with 158 reviews.
When is Universal Heating and Cooling Company open?
Universal Heating and Cooling Company is open now. It is open 24/7.