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Vogel's Collision
- Auto Repair
- Rochester, NY
About this business
Location details
100 Winton Rd N, Rochester, NY, 14610, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 4:30 p.m. | |
| Tue | 7:30 a.m. to 4:30 p.m. | |
| Wed | 7:30 a.m. to 4:30 p.m. | |
| Thu | 7:30 a.m. to 4:30 p.m. | |
| Fri | 7:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
2.5 Star : Likely to Recommend 2.5 Star : Repair Quality Customer communication is very good but vehicle repair works and appointment systems take too long 4 Star : Customer Service
2.5 Star : Likely to Recommend Isn't lower because the workmanship seems good so far. 5 Star : Repair Quality 1.5 Star : Customer Service They expressed their frustration with me about the insurance companies they were dealing with all day and then when I simply stated that I couldn't believe the amount of damage I barely bumped it, they told me, "that's what they all say. then when I talked to aother attendant when I went to pick it up they were very rude and told me, "the insurance company doesn't tell you when to get your... read more
2.5 Star : Likely to Recommend I'll let you know when I get my car back 3 Star : Repair Quality I don't have my car back so I can't do this now. It's premature 2.5 Star : Customer Service My car is not done yet
0.5 Star : Likely to Recommend 4 Star : Repair Quality 0.5 Star : Customer Service Had to call multiple times to get a date to pick up my car. Left messages that were not returned. Was given 3 different pick up dates, they kept delaying the pick up. I had to go in person to get a date to pick up my car, which was two weeks after the original date. 4 Star : Returned Clean
0.5 Star : Likely to Recommend 2 Star : Repair Quality 3.5 Star : Customer Service
0.5 Star : Likely to Recommend 1 Star : Repair Quality My car was estimated to take 1-2 weeks for repair. It ended up being over a month. The worst part is the only reason I found this out was because I called many times to check in. There were zero courtesy calls to let me know my car would be taking longer than the expected time. Had that occurred with some acknowledgement from your team, I would have been much more understanding. With terrible communication and zero acknowledgment that this was your mistake, I will not be... read more
1.5 Star : Likely to Recommend 2 Star : Repair Quality 2 Star : Customer Service
0.5 Star : Likely to Recommend 2.5 Star : Repair Quality I have had a few issues, that I have been promised will be taken care of. They will have some touching up to do in the seams where the front and back seams of the doors close, they will also have to deal with all of the sanding dust inside the vehicle. 2.5 Star : Customer Service Although they have been cooperative, I felt and have been told they are short handed staff wise
0.5 Star : Likely to Recommend The communication was not very good 2.5 Star : Repair Quality 1.5 Star : Customer Service 3.5 Star : Returned Clean
Frequently asked questions about Vogel's Collision
How is Vogel's Collision rated?
Vogel's Collision has a 4.8 star rating with 1,396 reviews.
When is Vogel's Collision open?
Vogel's Collision is closed now. It will open on Monday at 7:30 a.m.