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Vogel's Collision
- Auto Repair
- Rochester, NY
About this business
Location details
100 Winton Rd N, Rochester, NY, 14610, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 4:30 p.m. | |
| Tue | 7:30 a.m. to 4:30 p.m. | |
| Wed | 7:30 a.m. to 4:30 p.m. | |
| Thu | 7:30 a.m. to 4:30 p.m. | |
| Fri | 7:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
0.5 Star : Likely to Recommend 1.5 Star : Repair Quality 1.5 Star : Customer Service
2 Star : Likely to Recommend Unlikely. Work was good. People were friendly. But it is expensive and difficult to go two months without a personal vehicle. 2.5 Star : Repair Quality Work appears to be very well done. Communication was average. Had to reach out for info a few times to get updates. Would be nice to hear up front as they get the updates. Overall time of the work was almost exactly two months when it was originally estimated to take about 7 days. There were add-ons to the work as they got into it, but two months ... read more
2.5 Star : Likely to Recommend Primarily based on previous reputation 2.5 Star : Repair Quality Work looks great, but it took too long. You couldn’t “send it over for painting” while you were waiting for the used part to arrive? 1.5 Star : Customer Service Did not explain difficulties adequately or in a kindly manner
2.5 Star : Likely to Recommend 3.5 Star : Repair Quality 3 Star : Customer Service
2 Star : Likely to Recommend 2 Star : Repair Quality 2.5 Star : Customer Service
2.5 Star : Likely to Recommend 2.5 Star : Repair Quality Customer communication is very good but vehicle repair works and appointment systems take too long 4 Star : Customer Service
2.5 Star : Likely to Recommend Isn't lower because the workmanship seems good so far. 5 Star : Repair Quality 1.5 Star : Customer Service They expressed their frustration with me about the insurance companies they were dealing with all day and then when I simply stated that I couldn't believe the amount of damage I barely bumped it, they told me, "that's what they all say. then when I talked to aother attendant when I went to pick it up they were very rude and told me, "the insurance company doesn't tell you when to get your... read more
2.5 Star : Likely to Recommend I'll let you know when I get my car back 3 Star : Repair Quality I don't have my car back so I can't do this now. It's premature 2.5 Star : Customer Service My car is not done yet
0.5 Star : Likely to Recommend 4 Star : Repair Quality 0.5 Star : Customer Service Had to call multiple times to get a date to pick up my car. Left messages that were not returned. Was given 3 different pick up dates, they kept delaying the pick up. I had to go in person to get a date to pick up my car, which was two weeks after the original date. 4 Star : Returned Clean
Frequently asked questions about Vogel's Collision
How is Vogel's Collision rated?
Vogel's Collision has a 4.8 star rating with 1,375 reviews.
When is Vogel's Collision open?
Vogel's Collision is closed now. It will open tomorrow at 7:30 a.m.