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Jim Olivier's Home Improvement
- Windows Installation
- Duson, LA
About this business
Location details
931 Ridge Rd, Duson, LA, 70529, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 4:00 p.m. | |
| Tue | 9:00 a.m. to 4:00 p.m. | |
| Wed | 9:00 a.m. to 4:00 p.m. | |
| Thu | 9:00 a.m. to 4:00 p.m. | |
| Fri | 9:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We purchased shutters to protect our home during hurricanes and other horrible weather. Outstanding service from original phone call throughout installation. The entire staff is professional, courteous and helpful. Communication was excellent after placing the order through getting the shutters installed. Installation was yesterday. The shutters are excellent quality, very durable, very attractive and easy to operate. We are extremely pleased with this purchase from Jim Olivier's Home Improvement.
Business response:
Thank you for your kind words. We strive for an excellent customer experience. It was our pleasure to serve you, and honored that you trusted us with your home. We appreciate your business, and being a member of our Jim Olivier Family!
Kent jo Vince Chris Greg great people to work with. They kept me informed of the progress and performed a job that was so professional my neighbors were envious. Thanks for the beautiful windows!
Business response:
We are ecstatic that you are enjoying your new windows. It has been wonderful to work with you and to serve you. We love our customers and love giving 5 star service. We truly appreciate your kind words. Thank you for trusting us with your home!
Senior salesman was OK. Project Manager was not very professional or knowledgeable about how to measure for shutters, therefore I had to wait another 6 weeks for the correct measured shutters to come in and the installer measured correctly. Installer was very professional, introducing himself and explaining his work before he began. He did a very good job of cleaning up after he completed his job.
Business response:
Thank you Ms. ***** for your honest feedback. It helps us to improve our service and customer experience. We apologize for the inconvenience of the extended wait time, due to our mismeasurement of your shutter. We are glad your installation experience was professional. Your business is appreciated, and your feedback as well.
Hands down the best experience I've had dealing with roofing companies! Doug explained everything perfectly and answered all of my questions. He was so patient with me and made sure I understood every aspect of the service and products provided. Drew and the installation crew did an amazing job! They were very professional and left my yard spotless! Bernie is the sweetest keeping me updated while waiting on the materials to come in, and scheduling my job. Overall, extremely pleased and would recommend Jim Olivier's Roofing L... read more
Business response:
It was a pleasure to work with you, and your roof looks fantastic. We are thrilled that you are pleased with our services and your roof. Thank you for your kind words, we appreciate you!
We love the new windows that Jim Olivier's Home Improvement installed. We definitely would recommend them for your home improvement needs. We were very comfortable with the two installers. They were professional and they cleaned up after all the work they did. Our house looks a 100% better. Thanks Jim Olivier's Home Improvement!
Business response:
Thank you Ms ***** for trusting us with your home. We are so excited that you are enjoying the windows and the upgraded look of your home. I It was our pleasure to serve you !
Excellent people to work with and very professional, they make you feel like family..
Business response:
Thank you so much! We thoroughly enjoyed working with you. It was a pleasure to serve you!
This is not a company I would do business with again. Although the company spends more than its fair share on marketing and customer service reps the overall quality of the install job alone is not in line with the cost. See below for further details: Had a single 5 x 5 ft picture window installed in June 2022 (Ordered in February 2022) . After the removal of the existing window the technician stated that his helper had quit. So rather than risk damaging the new window I assisted the technician in placing the new window duri... read more
Business response:
We apologize you have had this experience. This is not the experience we want. We only want perfection with the products we offer. None of the subsequent glass units were to our satisfaction. We will contact you with a solution to resolve this issue so you get the full window product you deserve and we expect to give you. Again, we apologize and we are committed to making this right.
Frequently asked questions about Jim Olivier's Home Improvement
How is Jim Olivier's Home Improvement rated?
Jim Olivier's Home Improvement has a 5 star rating with 172 reviews.
When is Jim Olivier's Home Improvement open?
Jim Olivier's Home Improvement is closed now. It will open tomorrow at 9:00 a.m.