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Main Street Homes
- Home Builder
- Midlothian, VA
About this business
Location details
15871 City View Dr, Suite 100, Midlothian, VA, 23113, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
If you have a new house built by MSH be sure you keep lots of extra cash in the bank. You will need it a couple of years after you move in. Prepare to replace big ticket items. I replaced the shower ********** tile surround 18 months ago in the master bathroom. The original vendor installed tiles in the shower with no backer board. I'm surprised I had no leaks or tiles falling on my head. My HVAC units have been a problem since I moved in (12/2020), spent a fortune on repairs & now have ordered a new, higher efficiency bette... read more
Business response:
Thank you for sharing your feedback. Were truly sorry to hear about the frustrations youve experienced, and sincerely apologize that we have not met your expectations. Our goal is to build high-quality homes and provide exceptional customer service before, during, and after the homebuying process. We last communicated in October 2022 regarding feedback you sent us about your shower, and our records show that our last customer care service request was in March 2021 for your AC pan. We genuinely regret that you've encountered ... read more
Finishes and subcontractor accountability are poor. We have had numerous issues - mostly minor, but A LOT of them. Its particularly annoying when you spend over $700K on a house and they cant seem to see slanted drywall corners, flooring with saw blade overcuts, sloppy paint, screens that dont fit, inaccurate wire size installed, crooked handles, incorrectly hung doors, the list goes on. It takes time out of my schedule to deal with contractors coming back out to re-do work.Our latest and biggest battle - we upgraded into be... read more
Sales and process of the build was great. Unfortunately we had issue before the 1 year **** and took them almost a year to finally fix it, so we thought. We bought in January 2020 with a lot of upgrades including our master shower and we have had nothing but problems with the tile work. They finally fixed the leak that was happening and going under our house, like I said almost a year later after the warranty. Now we just hit our 4th year and our shower is completely crumbling, literally. Tile is flaking, grout is cracking a... read more
Business response:
We have had no communication from this customer notifying us that they had an outstanding issue. Our customer care representative contacted the customer by phone and email and did not receive a response, so they visited their home with our tile trade partner. We met with ************** and ********************** to review their concern. They expressed that they love their home and that the tile and grout issue in their primary bathroom is their only complaint. It was determined that caulk and grout were needed, and our tile ... read more
Sales rep is great, the rest of the experience is horrible. ****************** is lacking in resolving issues quickly, it would save them more money to have their construction managers actually check quality of the whole building process. Outstanding issues even after 1 year, dismissal of issues to not fix them. Save the money and actually build with someone who doesn't take on too much work and obviously can't be quality controlled. Typical insta builder shortcuts to sell fast and be done.
In **** I bought a new home through main street homes. They changed me from a black male to a white male on my application to push me through the home buying process. Black people please pay full attention even at closing.
I closed with Main Street Homes on October 27th of 2022 and according to their contract and customer service, I have a year warranty on the house where things that need addressing should be fixed within the first 12 months. I had a customer service **** ******* come today to address the LONG LIST of issues that included cracks in the trim and siding, the first floor of the house shaking when you walk, the metal on the front porch roof not being installed properly as its bent, bubbles in my vinyl siding, windows bowed, drafts... read more
90 percent of the issues in our one year checkup list has not been completed due to a lack of communication and numerous no call/no shows. Our phone calls have been ignored, we've scheduled time off from work for repair appointments and they never showed up or called. We are very disappointed with this builder that we once had very high regards for, to say the least. I'm embarrassed to show off what was suppose to be our retirement dream home.
My family and I are currently building our first home now and while the contractor **** and ***** the designer have been completely professional and forth coming , the rest of Main Street homes have been a disappointment . I have never dealt with such unprofessional and uncaring individuals. For example we have had several issues come up that we have had concerns over during our build. We apparently ask and send to many email to them. I was told the sales department contractually will only answer your questions once a week d... read more
Main Street Homes owns a property at ***** *** ********* ********** **. I have reached out to them several times to clean up the property. The property is in a residential neighborhood. The house is a magnet for homeless people. Not to long ago they lost a 2 year battle with the neighborhood. We put up a good fight and put a stop to a plan to put 90 homes in a wooded property behind the said property. Yes ...The little guy won! Main Street Homes must still be licking their wounds.
Frequently asked questions about Main Street Homes
How is Main Street Homes rated?
Main Street Homes has a 4.5 star rating with 598 reviews.
When is Main Street Homes open?
Main Street Homes is open now. It will close at 5:00 p.m.