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Main Street Homes
- Home Builder
- Midlothian, VA
About this business
Location details
15871 City View Dr, Suite 100, Midlothian, VA, 23113, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Sue B. We just moved into our new home built by Main Street. From the beginning, the people at Main Street have been friendly, helpful and willing to listen to our concerns, during the entire building experience. We were impressed with their willingness to accommodate our needs. We have some drainage issues, which are of concern, but they are aware of them and we are giving them time to address, since we just moved in. So far, I would highly recommend Main Street Homes. We selected the ******** *** and love the openness and ... read more
Business response:
Thank you so much for your review. We take a lot of pride in building a great product and creating an enjoyable process for our customers. We wish you many years and memories to come in your new home!
We built our home with Main Street Homes 11 years ago and the house has been an amazing home. This is our fourth home and I can appreciate the quality of this home. Our kitchen is the best design and even after 11 years of kids, dinners, and entertaining the appliances and cabinets look great. Main Street Homes worked with us to fit the needs of our family. I would definitely build with Main Street Homes again and recommend them to my friends.
If you have a new house built by MSH be sure you keep lots of extra cash in the bank. You will need it a couple of years after you move in. Prepare to replace big ticket items. I replaced the shower ********** tile surround 18 months ago in the master bathroom. The original vendor installed tiles in the shower with no backer board. I'm surprised I had no leaks or tiles falling on my head. My HVAC units have been a problem since I moved in (12/2020), spent a fortune on repairs & now have ordered a new, higher efficiency bette... read more
Business response:
Thank you for sharing your feedback. Were truly sorry to hear about the frustrations youve experienced, and sincerely apologize that we have not met your expectations. Our goal is to build high-quality homes and provide exceptional customer service before, during, and after the homebuying process. We last communicated in October 2022 regarding feedback you sent us about your shower, and our records show that our last customer care service request was in March 2021 for your AC pan. We genuinely regret that you've encountered ... read more
Finishes and subcontractor accountability are poor. We have had numerous issues - mostly minor, but A LOT of them. Its particularly annoying when you spend over $700K on a house and they cant seem to see slanted drywall corners, flooring with saw blade overcuts, sloppy paint, screens that dont fit, inaccurate wire size installed, crooked handles, incorrectly hung doors, the list goes on. It takes time out of my schedule to deal with contractors coming back out to re-do work.Our latest and biggest battle - we upgraded into be... read more
Sales and process of the build was great. Unfortunately we had issue before the 1 year **** and took them almost a year to finally fix it, so we thought. We bought in January 2020 with a lot of upgrades including our master shower and we have had nothing but problems with the tile work. They finally fixed the leak that was happening and going under our house, like I said almost a year later after the warranty. Now we just hit our 4th year and our shower is completely crumbling, literally. Tile is flaking, grout is cracking a... read more
Business response:
We have had no communication from this customer notifying us that they had an outstanding issue. Our customer care representative contacted the customer by phone and email and did not receive a response, so they visited their home with our tile trade partner. We met with ************** and ********************** to review their concern. They expressed that they love their home and that the tile and grout issue in their primary bathroom is their only complaint. It was determined that caulk and grout were needed, and our tile ... read more
Sales rep is great, the rest of the experience is horrible. ****************** is lacking in resolving issues quickly, it would save them more money to have their construction managers actually check quality of the whole building process. Outstanding issues even after 1 year, dismissal of issues to not fix them. Save the money and actually build with someone who doesn't take on too much work and obviously can't be quality controlled. Typical insta builder shortcuts to sell fast and be done.
In **** I bought a new home through main street homes. They changed me from a black male to a white male on my application to push me through the home buying process. Black people please pay full attention even at closing.
I closed with Main Street Homes on October 27th of 2022 and according to their contract and customer service, I have a year warranty on the house where things that need addressing should be fixed within the first 12 months. I had a customer service **** ******* come today to address the LONG LIST of issues that included cracks in the trim and siding, the first floor of the house shaking when you walk, the metal on the front porch roof not being installed properly as its bent, bubbles in my vinyl siding, windows bowed, drafts... read more
90 percent of the issues in our one year checkup list has not been completed due to a lack of communication and numerous no call/no shows. Our phone calls have been ignored, we've scheduled time off from work for repair appointments and they never showed up or called. We are very disappointed with this builder that we once had very high regards for, to say the least. I'm embarrassed to show off what was suppose to be our retirement dream home.
Frequently asked questions about Main Street Homes
How is Main Street Homes rated?
Main Street Homes has a 4.5 star rating with 614 reviews.
When is Main Street Homes open?
Main Street Homes is closed now. It will open tomorrow at 8:00 a.m.