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Birchcrest Tree & Landscape
- Tree Services
- Rochester, NY
About this business
Location details
150 Lee Rd, Rochester, NY, 14606, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
irchcrest was here Tuesday 10/14 to clear lines for ******** and left huge divots in my yard from their boom truck. I took pictures of the divots so I have them time stamped. When I called today to see if they were going to fill them in, I was told they didn't do work for ********. When I insisted it was their truck, she came back and said yes it was them but the ruts were caused by the ******** truck today. I was here and watching ******** who never even pulled into the driveway!! Their foreman denied leaving the ruts, clai... read more
Business response:
Hi ********, I'm sorry to hear of your first experience contacting us being a bad one. Please reach out to the office and ask for the Office Manager. I would like your address so we can come and take care of the damage as soon as possible.
They came and cut down a fallen tree for ****. Made a mess, but assured me another crew would be back for cleanup. After two weeks I called them to find out when and "VAL" told me **** does not allow them to clean up after themselves. Refused to provide the thier contact at ****that could help me and said it was my problem. Was not even my tree. I planned on taking them to small claims court, but **** has advised me they will take care of it. We will see, these people suck!
Birchcrest damaged two fences in my yard and never said anything. When I called the office and wanted to talk to the owner they wouldn't let me. She said they will come down and fix them in two to three weeks. I see they came and half ***** bent the one back. Left the one they broke off. They cut my neighbors trees and dragged them over my wooden fence braking it. Think twice before going with this company. Honesty is golden. If they don't take responsibility for their actions that just explains why they never said anything ... read more
This company is contracted through ****and thinks that they can get away with anything they want. The staff, equipment and professionalism is completely lost on them. It really is unfortunate. If you have a choice, don’t ever let this company on your property. Trust me, you will regret it. If for some reason you need back up on my comment, scroll through the back reviews.
Business response:
Hi ******. Customer satisfaction and employee safety are our top priorities. We pride ourselves on delivering high quality products and materials while working with customers in a friendly and professional manner. Furthermore, we practice and provide up to date safety education and equipment to our employees. We have taken note of your feedback on our various review sites. We ask that if you have any further questions or comments that you please contact us at ###-###-#### so that our manager can speak with you directly. Than... read more
Very unprofessional and rude staff. I called today because two of their workers came to my house and removed a tree in my back yard by request of the town. They left huge branches everywhere and never cleaned up their mess. A have a toddler who can’t even go back there and play now because it’s a hazard. The limbs are too many and too big for me to move. The woman I spoke to on the phone was extremely rude and basically told me that it’s my problem now and that I need to clean it up. Do yourself a favor and please go somewhe... read more
Frequently asked questions about Birchcrest Tree & Landscape
How is Birchcrest Tree & Landscape rated?
Birchcrest Tree & Landscape has a 4 star rating with 456 reviews.
When is Birchcrest Tree & Landscape open?
Birchcrest Tree & Landscape is open now. It will close at 5:00 p.m.