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ACT 1st Federal Credit Union
- Finance
- La Vale, MD
About this business
Location details
14316 National Hwy SW, La Vale, MD, 21502, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
I have witnessed workers roll their eyes and be incredibly rude to customers more than once. I would not recommend this place to anyone. Terrible!
Horrible customer service , now that they switched to the call center bs , have sat on hold multiple times over 10 minutes before hanging up and now finally after 10 minutes today finally reached someone
Business response:
We want to sincerely apologize for the extended wait time you encountered and the unsatisfactory member service you received. We understand how frustrating this can be, and we want you to know that your experience falls short of the high standards we set for ourselves. Please be assured that we are taking your feedback very seriously. We are currently implementing measures to reduce wait times and enhance our member service quality. We greatly appreciate your input, as it helps us improve our services. We value your membersh... read more
Slow to resolve problems, inaccurate information provided, highly inconveniencing between their broken ATM, Problematic online services and the fact they block your card over EVERYTHING. It is my debit card holding my money, I expect to have access TO MY MONEY? I have ran out of patience with this bank, I will be switching as soon as my work schedule allows me to pay them a visit.
Business response:
Hello Kassie. We apologize for any lack of ATM service you may have experienced. We also apologize for any problems you've encountered with our online banking services. We have been working to iron out issues with the new platform. As for the debit card issue, it appears that you are experiencing a problem with making a transaction in particular. If this issue remains unresolved, please reach back out to us at your convenience. We just recently called but were unsuccessful in connecting with you.
My credit was pulled unbeknownst to me while on the phone talking of car loan rates. The conversation had gaps so I asked if she was reading or something? Then it hit me she was pulling my credit so I asked her straight out, the staff member lied and said she would not do that. Three days later I check my credit report, she did indeed check it without my permission. I filed a complaint with the FTC consumer protection, closed our accounts and secured a loan elsewhere. I have no idea where this auto loan gal has come from, bu... read more
Frequently asked questions about ACT 1st Federal Credit Union
How is ACT 1st Federal Credit Union rated?
ACT 1st Federal Credit Union has a 4.6 star rating with 165 reviews.
When is ACT 1st Federal Credit Union open?
ACT 1st Federal Credit Union is closed now. It will open tomorrow at 9:00 a.m.