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Murphy Bros. Design | Build | Remodel
- Chanhassen, MN
About this business
Location details
1330 Park Rd, Chanhassen, MN, 55317, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 5:00 p.m. | |
| Tue | 7:30 a.m. to 5:00 p.m. | |
| Wed | 7:30 a.m. to 5:00 p.m. | |
| Thu | 7:30 a.m. to 5:00 p.m. | |
| Fri | 7:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I met a representative with Murphy Bros at a home show a couple years ago and was very pleased on how he focused on listening to my perspective and providing feedback rather than the singular focus of getting a customer in the system. I made a note that the company's approach was compatible with what I wanted to get out of my projects. Later the following year, I contacted Murphy Bros to help remodel my main floor, which includes kitchen, dining, family and living rooms. We focused on the kitchen and put in new cabinets, bac... read more
Business response:
Thanks for the positive feedback John. Staying customer focused is a big, big deal to us. And yes, you are so right about having a dedicated project manager to handle all the details, especially the ones that present challenges. Jamie is one of our best.
I struggle to find where in my project Murphy Brothers was worth the money spent. As soon as the actual work began, there was one problem after another. Trust is mentioned a lot in their literature and sales pitch, and that couldn't be further from the truth. The initial materials used were wrongly sized, sloppily finished, or outright wrong. Requiring varying levels of correction or complete tear out and redoing. The concreate mess up was especially "fun", during their tear out and corrective work, damaging the brick on my ... read more
Business response:
Scott, just like you, we are frustrated when things don’t go as planned despite detailed plans and directions. And even when it isn’t our staff making the error but a trusted trade partner who passed on the work to an unproven new hire, as in this case, we are still responsible. That is why we replaced both of your stoops as soon as our project manager learned of the slope error. We also offered to tear out and replace your entire driveway. Against our advice, you declined. Instead, as directed, we poured additional concrete... read more
We are still so confused about our poor experience with this company. We consulted with the owner a few years back on a kitchen remodel which we ended up shelving. We really liked him though, so when we bought a new house this year that needed a complete bathroom remodel, we were excited to contact Murphy Bros again. They have obviously expanded and are doing well, as this time we were assigned a consultant & project manager and never interacted with the owner. Despite our consultant being extremely late for our first appoin... read more
Business response:
Emily, I am sorry that our design/build consultant failed to meet your expectations and deliver the level of attention all our clients deserve. I think you should know that during your project she had personal issues that were likely distracting, eventually resulting in her resignation in October. I am not sharing that as an excuse but only to let you know that I think she is a better and more competent person than how she performed for you. Even so, the response you gave online was justified and I would really rather be inf... read more
Frequently asked questions about Murphy Bros. Design | Build | Remodel
How is Murphy Bros. Design | Build | Remodel rated?
Murphy Bros. Design | Build | Remodel has a 4.6 star rating with 43 reviews.
When is Murphy Bros. Design | Build | Remodel open?
Murphy Bros. Design | Build | Remodel is closed now. It will open tomorrow at 7:30 a.m.