I cannot say enough about Wood Mercantile and specifically Genevra Fields! I had known for a while what a great furniture store Wood's is but my expectations were exceeded tremendously when I needed to furnish an entire house. In just two short days, Genevra was able to guide me personally with EVERY selected piece of furniture. Additionally, she offered her opinion and expertise on design. She stayed in touch by email and responded promptly to every question I had. She prepared a binder with pictures of all selections to gi... read more
Having to furnish an entire new, custom built home from scratch can be overwhelming! Working with the staff at Wood's has been one of the most pleasant and "painless" experiences I've had so far. Their knowledge and ability to make you feel very welcomed and comfortable is amazing. They work with you on every aspect and have incredible patience while assisting you in making sure everything is PERFECT and just what you want. I am extremely comfortable knowing that Wood's Mercantile will be furnishing my entire home and can't ... read more
The salespeople were wonderful. The delivery guys, not so much. I had two deliveries at my home. The first delivery they broke a support for the box spring and mattress. Could not use the bed. They said they would bring a replacement support on the second delivery. They did that but ABSOLUTELY REFUSED to place the friggin mattress and box spring on the bed they had delivered. Kinda rude about it also. That is why only 2 stars.
I was treated like royalty from the minute I walked in the door. It was so refreshing to see customer service at this level. I have highly recommended Woods Furniture to everyone I know.
Thank you
Kathy was our salesperson. She is so friendly and we really enjoyed working with her. I have already recommended several friends to your store
