The Auto Owners representatives of Underwood Insurance provided me excellent service. I called them the day I arrived from Georgia and requested coverage on a home that I was closing on in just a few hours. John, the agent, was thorough and quite diligent in reviewing the property and assessing precisely what I would need to begin coverage. I have always had excellent service from Auto Owners and found their agents knowledgeable and proficient. I would highly recommend the company and this particular agent and agency.
Chuck sold us a policy without explaining it had a one year commitment. He also failed to file a claim on our behalf for a claim that happened in May of 2022. Eventually filed it the middle of September 2022. When the adjustor called he asked while we waited so long to file our claim. We explained we filed it the day it happened and kept getting lip service by our so called agent. Would never recommend this agent for anything and we have been customers for over 20+ years!.
Quick in responding to text and emails. John shared the comparison of rates from multiple insurance providers. Switchover was smooth and easy. Highly recommend their services
Very helpful from the start. Was looking for a local agency and quotes with multiple companies. I had been with State Farm for years and wanted to see more than one option. Was presented with options, quotes using different deductibles, and cost saving measures. At no point in time did I feel like the agency rep was getting impatient, or like I was being an inconvenience. Found a quote with an A rated company for almost $100 less than I was paying with State Farm a month. Positive experience overall and would recommend t... read more
I called Benita to get home insurance. She was great to work with and sorted out some extra complications. Underwood insurance seemed to be the best deal for home insurance and I saved even more by getting my car insurance through them as well.
