First time purchasing a new deck and we had a lot to learn! First of all, Klint (part owner) met with us in person back in 2018 to walk us through all of our options and provided us with recommendations, ranging from low to high end budgets. We procrastinated - because it's a lot of $$ - and finally decided to pull the trigger two years later, and this time we were much more prepared having done our homework. We selected 4 different companies for bids and once again included Mosaic as they were our first choice back in 2018. Throughout the vetting process, Klint was in constant contact and willing to address any of our questions. Sometimes we reached out to him, sometimes he reached out to us - no other company was close to the service provided by Klint. He inquired into the other options we were researching and offered his opinion of the different options and products - he did not speak poorly of any of the companies, rather pointed out everything we should be aware of and questions we should have answered. For example, the the type of undercover system (different company) you should use with a steel frame (what makes Mosaic the best) versus a wood frame (everyone else). At the end of the day, for us, the decision came down to whether we wanted a steel frame or wood frame. I would recommend Klint and Mosaic to any of my friends and family as they are the most professional deck company, most interesting in determining customer needs and then designing options, and they have the hands down superior product. Custom everything, built however you want it. They will also design various options for you and will go as big or small as your dreams and budget allow. Even if you are currently working with other bids, i recommend reaching out to Klint and he will help address any of your questions (even if you chose to go with a different company.
Thank you so much for your kind words, Micah. We really appreciate you taking the time out to share your experience with us.