Terry R. on Caring 2 years ago
02/26/2021, 16:42 PM
I am a current client of this provider
Home Instead has been part of my family for approximately seven months. It was the best move I made. My father has been living with me for 10 months. I tried to take care of dad for the first four months by myself, but realized we needed help. I contacted Home Instead and was immediately met with compassionate, professional people. I continue to be impressed with every employee, from the office staff to the aides who take care of my father. The office phone is always answered within the first two rings by an actual person. You will not get a recording asking you to select a prompt. I even had to call one time after hours and the on-call person answered right away. The office staff talk to me as if we have known each other for a long time, which is great. They know me and are familiar with my father's conditions. The aides who look after my father are great. They interact with him and treat him as if he was their dad. In the beginning the company will take the time to do an assessment and look for aides who will be the right fit for the specific circumstances presented. Additionally, the company actually performs, what I call, unannounced performance evaluations. The Client Care Coordinator will arrive unannounced on any given day to check on their employee/aide at the clients location. Everything Home Instead provides has given me peace of mind and a calm I have not felt in some time. Choosing Home Instead was the best move we made.