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Charlotte Appliance Furniture and Mattresses
- Appliances & Repair
- Rochester, NY
About this business
Location details
3200 Lake Ave, Rochester, NY, 14612, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:30 a.m. to 8:00 p.m. | |
| Tue | 9:30 a.m. to 8:00 p.m. | |
| Wed | 9:30 a.m. to 8:00 p.m. | |
| Thu | 9:30 a.m. to 8:00 p.m. | |
| Fri | 9:30 a.m. to 8:00 p.m. | |
| Sat | 9:30 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 4:00 p.m. |
We are very pleased with our recent purchase of a stove and refrigerator from Charlotte. Our salesperson, Anthony Jr., was knowledgeable, friendly,, and attentive to our needs. We were especially concerned because we were replacing some build-in units, and site modifications would be needed. These were handled expertly by Rob, so that the stove and fridge would slide in perfectly. Mike and Rick made the delivery and installation. They were efficient, knowledgeable, and courteous, and politely answered all our questions. We... read more
I just love Charlotte Appliance! I bought all my appliances there 12 years ago. I bought a bed there 8 years ago. I still LOVE my bed!! People there are friendly and very helpful. Gina sold me my bed and had a lot of patience with my indecisiveness. But my appliance guy Andrew, he's the man! Very helpful and knowledgeable. After 12 years, I had a new washer and dryer delivered today. The delivery guys, Mike and Rick did a great job! They went above and beyond to make sure everything was connected correctly and safe to use. T... read more
Buyers beware- Do Not Buy from Charlotte AppliancesI bought a $10,000 refrigerator from Charlotte Appliances in Rochester, NY, based on the promise of a brand-new, in-box unit. They delivered a used floor model that buzzes. They initially agreed to take it back, but then raised the pickup fee from $250 to $1,500. When I refused to accept the changed terms, they reversed course entirely: they will not take it back, will not service it, and will not discuss the matter further. “Sales final.”They made 100% profit while I am st... read more
Can't complain! They have been among the top places to buy appliances in Rochester for a reason. Rich A. was super helpful throughout my process of getting an induction oven from start to finish. The transaction process was an ease and the delivery was as well! Mike and Rich were very detail-oriented and made sure that the oven was installed and leveled correctly. I'm looking forward to buying my next appliance with them in the future!
Mike and Rick delivered and installed our new washer today. They were prompt, delivering within the 2 hour window they had told us. Both were very personable, efficient and conscious of keeping things clean. Great experience. Michelle, in sales, was also excellent. We need a smaller size and she was great at researching and recommending.
Frequently asked questions about Charlotte Appliance Furniture and Mattresses
How is Charlotte Appliance Furniture and Mattresses rated?
Charlotte Appliance Furniture and Mattresses has a 4.4 star rating with 497 reviews.
When is Charlotte Appliance Furniture and Mattresses open?
Charlotte Appliance Furniture and Mattresses is open now. It will close at 8:00 p.m.