Bruce Smith - State Farm Insurance Agent
1896 General George Patton Dr, Franklin, TN 37067 United States
Insurance
Closed now
About
Specialties Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
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Stan M on BBB
6 months ago
10/04/2022, 07:53 AM
Ed ********* and his team are the best in our area when it comes to service. They answer the phone and follow-up promptly when needed. They are knowledgeable, courteous and a pleasure to deal with. State Farm has been our insurance co. for years and thankfully so.
Mary L on BBB
7 months ago
08/31/2022, 03:39 AM
They always took good care of my elderly father in law who had this insurance while he was alive. Upon his death, instead of sending a final bill to my grieving husband and I (something other companies did), they sent us a beautifully printed copy of his obituary with a lovely psalm on the back (he was a christian) along with condolences and automatically closed the account. I have no words to describe how special that felt! We had a lot on our plate already and weren't sure how we were going to afford a funeral, but State Farm made sure they were not one of those tedious things on our list of calls to make and bills to worry about and for that I will be forever grateful. This was an extremely painful and difficult time for us, people who took the time to make things just a bit easier on us are very appreciated, not everyone was this nice and State Farm was actually the only company who sent their condolences.
Thank you for such a beautiful gift... the gift of caring.
Marilyn P. on BBB
a year ago
02/19/2022, 01:34 AM
2 major claims in last 11 years. Agent, claims adjuster and claims liaison were amazing. Settled in less than 48 hrs an consistently guided us to protect our own interest. No problem contacting any of them.
Giselle G on BBB
a year ago
10/28/2021, 03:33 AM
My car was in a minor accident, then not too long after that, i was in another accident that got my car totalled. I was anxious and worried about my financials, but state farm helped me very well and made it easy for me. They took care of everything and still gave me good rates. They really took care of me and im so glad i have them for my car insurance. I recommend them. Shout out to Jay at the claims department.
Chas W on BBB
2 years ago
08/12/2021, 02:21 AM
Great customer service for policy sales! I visited the office in person.
Shenita B on BBB
2 years ago
06/18/2021, 01:00 AM
Carol ******and her awesome staff Ms. Christy, Ms. Leslie, Ms. Darby and the others that I’ve had an experience with are amazing crew. They have always been very courteous since my Mother and I and family signed up for insurance with them. They always go out of their way to help. The customer service courtesy is phenomenal! They are very professional. They also are good at reminding us of upcoming payments by emails or courtesy calls. Thank you all for all you do.
Sandy W. on BBB
2 years ago
01/26/2021, 00:13 AM
This review is based solely on the service received from the call center located in DuPont, WA. A family member was involved in an accident a week ago. I call the claim center to make sure everything is in order. I was fortunate to have Will helping me. He went above and beyond to assist me in a stressful time. I later received a call from his supervisor, Blair, and had a great conversation my experience. I'm grateful for both Will and Blair for the service they provided.
Bobby B on BBB
2 years ago
12/10/2020, 00:20 AM
I purchase rental insurance from agent, Alex Quilis from the Lawrenceville, Ga office. I'm very satisfied with the curtesy and service that I received.
Bobby Bland